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Teamatic FAQ

General Inquries:

If Teamatic site is optimized for IE, what would be a noticable difference, if any, for someone running Netscape?
What kind of database do you use, how often do you back-up bug database, and can we download our db to our site?
I noticed that Case (bug) numbers are 500xxx; does each company have its own unique numbering, and hence unique db?
There are a lot of new-startups and then they die off. How do I know you will be there tomorrow (esp. that you are free!).
How can I backup my data?
What are the costs with your product?

Teamatic Usage:

Why am I not receiving any email notifications?
What should I do when I receive an email notification?
How do I change my teamatic password?
Is there any way to set rules (e.g., turn off, notify if new, etc.) for email notification of bug cases?
Can I setup a user with read-only access in Teamatic?
How can I delete a forum message?
How can I delete a case?
How can I delete a user?

General Inquries:
Q:	If Teamatic site is optimized for IE, what would be a noticable difference, if any, for someone running Netscape?
A:	When using Netscape, the page layout will not look as good as the page rendered by IE. Other than that, all features should be functional in Netscape.
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Q:	What kind of database do you use, how often do you back-up bug database, and can we download our db to our site?
A:	We are using an enterprise grade client-server database and have scheduled database backups every hour. Teamatic Plus, Pro and Enterprise users will have data extraction facilities in database independent format (XML).
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Q:	I noticed that Case (bug) numbers are 500xxx; does each company have its own unique numbering, and hence unique db?
A:	The Case Id is unique across the system. If you want to have your own database and case id sequence, you might want to consider the Teamatic Enterprise solution. In the Teamatic Enterprise model, we will dedicate a server and a database for your company. You will also have more control over the system --- for example, ip blocking, customized backups, etc..
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Q:	There are a lot of new-startups and then they die off. How do I know you will be there tomorrow (esp. that you are free!).
A:	We totally understand your concern about startup companies. Teamatic combined the benefits of both free and paid internet services. Other than the existing free version, we also have various paid solutions. Our main source of revenue is based on monthly subscription fees. We don't foresee any difficulty running Teamatic in both the short and the long term.
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Q:	How can I backup my data?
A:	In the free version, you would not be able to do data extraction. This feature is only available in the Teamatic Plus, Pro and Enterprise plans.
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Q:	What are the costs with your product?
A:	Teamatic Lite is free for personal and corporate use. If you are looking for more features, services and support for your corporation, you might want to consider the Teamatic Plus, Pro and Enterprise plans. Please refer to the pricing page for details.
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Teamatic Usage:
Q:	Why am I not receiving any email notifications?
A:	Teamatic sends out automatic email notifications in the following scenarios: - whenever a user is registered - when a password reminder is requested When saving a case, user can choose one of the three email notification modes, namely Automatic, Manual, and None. For "Automatic", an email notification will be sent to the "Assigned To" and "Created By" personnel whenever the "Assigned to" or "Status" field is changed. For "Manual", an email notification will be sent only to the email address specified in the "Send To" field when the case is saved. For "None", no email notification will be sent when the case is saved. If you do not receive an email notification when you are supposed to, it is very likely that your email address is not setup correctly. Please ensure that your user profile is setup properly in the Personal tab.
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Q:	What should I do when I receive an email notification?
A:	Email notifications from Teamatic are solely for notification purposes only. Please do not reply to the email notifications. If the email notifies you of a case, you can be redirected to the case by clicking on the URL provided in the email ( login is required ).
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Q:	How do I change my teamatic password?
A:	To change your own password, you can choose the "Personal" tab and then choose the "Change Password" menu item. To change another user's password, login as an user with administrator rights, choose the "Administration" tab, and then choose the "User Administration" menu item. A list of users will be shown. Click on the user for whom you want to change the password.
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Q:	Is there any way to set rules (e.g., turn off, notify if new, etc.) for email notification of bug cases?
A:	When a case is saved, three email notification modes are available --- Automatic, Manual and None. For "Automatic", an email notification will be sent to the "Assigned To" and "Created By" personnel whenever the "Assigned to" or "Status" field is changed. For "Manual", an email notification will be sent only to the email address specified in the "Send To" field when the case is saved. For "None", no email notification will be sent when the case is saved.
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Q:	Can I setup a user with read-only access in Teamatic?
A:	Yes, you can setup a user with read-only access to a project. Simply click on the "Project" Tab and select the "User Management" option. Then assign a user to the "Read Only Users" group and click "Save". Only Company administrators and Project Managers have the rights to setup user roles.
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Q:	How can I delete a forum message?
A:	To delete a forum message, click on the "Forum" tab and then select the particular forum subject. This will bring up a screen with all the replies to that forum subject. Click on the "Delete" link for the reply that you would like to delete. Only Company administrators can delete forum messages.
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Q:	How can I delete a case?
A:	Only company administrators can delete a case. As a Project Manager/User, you can change the case status to "Cancelled" to denote that no further work is required.
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Q:	How can I delete a user?
A:	Teamatic does not support deleting user, but rather deactivating users. Teamatic licensing is based on active users. To deactivate a user, simply go to the "Administration" tab and select "User Administration". Then click on the user that you want to deactivate, uncheck the "Active" flag and Save.
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If you have any further questions, feel free to contact support@teamatic.com.

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