The flexibility to manage, track and report on bugs while in the office and in the field has been essential in providing an accurate, up-to-date list of open and resolved issues. The comfort and confidence we have in relying on Teamatic as our problem reporting utility has provided our customers assurance that their input is not only valued, but tracked to resolution.
We find the support team responsive and our amendment and enhancement requests are actioned promptly and effectively. As a UK company we were initially a bit wary about using a service so far away and with the UK/US time difference. We needn't have worried as we communicate extremely effectively via email.